Custom Order FAQs @ Shults Ford

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Custom Order FAQs

Contact our team to figure out solutions while order banks are closed through our reservation process so that we can help you get your dream Ford as soon as its’ available.

Create your custom order on Order.ShultsFord.com and then submit vehicle preferences. Someone at Shults Ford will contact you. They’ll verify your desired vehicle, explore potential incoming stock and then arrange to submit your order to Ford. Read more about our process here https://order.shultsford.com/.

Once your vehicle has arrived at the dealership, a dealer representative will contact you to confirm its arrival, collect any additional information needed to complete the sale and schedule a convenient time and location for final delivery to you.
Toggle ContentWe will deliver your vehicle as far as 100 miles from our dealership. Please reach out to our team to see if your desired delivery location is eligible. Delivery charges may apply as to cover expenses such as gas and tolls; please reach out to our team for questions.
Lead times will vary by model and configuration, but Ford will make every effort to expedite your order. Our best estimation for delivery time is about 6-months, but please contact our team to learn more regarding your specific vehicle choice. Rest assured, Ford is prioritizing direct dealership orders, making custom orders for a new Ford car or truck the fastest route to take.
Ford does not charge extra for customer orders. In most circumstances, there are additional rebates and incentives available from Shults Ford to reward our customers for their patience. Shults Ford also does not charge over MSRP on our vehicles.
Financing is typically taken care of at the time of vehicle delivery. We are happy to help you do this in person or online, and we’ll help you through your options as much or as minimally as you’d prefer. Overall, we at Shults Ford are happy to help explain your options and help you arrange financing. Please reach out to our team by filling out this form here or calling us for help with financing your purchase.
Contact your sales associate for more detailed information, we are happy to help keep you informed. You will also receive notifications from Ford with the progress of your vehicle. Once your vehicle has been assigned a VIN, you may also track your order using this website: Shop Ford Vehicle Order Tracking
We at Shults Ford are able to provide you the VIN once it’s been established; you will also receive notifications from Ford with the progress of your vehicle.

Working with Shults Ford, you always have the opportunity to cancel my order or switch out your vehicle choice for another model. Until the vehicle is built, you have the ability to change aspects of the vehicle to your liking. Please contact your sales consultant for questions about making changes to your order.

Custom orders require a $500 deposit. All custom orders are refundable, up until the point of delivery.

We know that there are many dealers that you may choose from to custom order the Ford you want. At Shults Ford, we put the customer at the center of everything that we do, and we are here for you every step of the way. We’ve been custom ordering vehicles for a long time and have a great process down to make sure every detail is covered so that you are receiving exactly what you want. We understand that the process of buying a car online can be daunting; will be there for you as much or as little as you’d like and are happy to answer any question or walk you through any of the necessary steps to order your perfect vehicle.

Need more reasons why to do business with us?

  • Up to $1,000 Order Bonus Cash on Select Models
  • 100 Mile Delivery
  • Involved, Experienced Sales Team
  • President’s Awarded Customer-centric team
  • No Dealer Markup over MSRP
  • Largest Ford Dealership in Pittsburgh